Frequently Asked Questions (FAQ)
At Ariels Luxury Concierge Services, we’re dedicated to delivering a seamless and sophisticated experience. For any inquiries or additional assistance, please feel free to reach out to us directly. Your comfort and satisfaction are our highest priority.
How do I BOOK WITH ARIELS LUXURY CONCIERGE SERVICES?
Booking with Ariels Luxury Concierge Services is simple and convenient. Reserve your ride online through our intuitive platform, or contact us directly at +1 (347) 432-8907 for personalized assistance.
How far in advance should I book my reservation?
To ensure availability and the highest level of service, we recommend booking as early as possible—especially for peak travel times or special events. However, we do our best to accommodate last-minute requests based on vehicle and chauffeur availability.
Can I modify or cancel my reservation??
Yes, we understand that plans can change. You may modify or cancel your reservation by contacting us directly. To ensure flexibility, we kindly ask that any changes be made within the timeframe outlined in your confirmation email. For immediate assistance, please call us at +1 (347) 432-8907
When do I need to notify ARIELS LUXURY CONCIERGE of any reservation changes or cancellations?
To avoid any cancellation fees, we kindly ask that all changes or cancellations be made at least 24 hours prior to your scheduled pickup time. For last-minute adjustments or urgent assistance, please contact us directly as soon as possible.
CAn I request additional amenities in the vehicle? support?
Yes, we’re happy to accommodate special requests. Just let us know when booking, and we’ll do our best to fulfill them based on availability.
Can a passenger sit in the front seat?
At Ariels Luxury Concierge Services, your safety and comfort are our top priorities. While we recommend passengers avoid the front seat for safety reasons, special requests can be accommodated. Please speak with our customer service team when booking, and we’ll help select the best vehicle based on your needs, group size, and luggage.
how will I know once my chauffeur arrives onsite?
You will receive a text notification as soon as your chauffeur arrives at the pickup location. If you’ve requested Chauffeur Details, you’ll also receive the chauffeur’s name and contact number in advance.
For added convenience, your chauffeur may also call or text to confirm their arrival and coordinate any final details.
For added convenience, your chauffeur may also call or text to confirm their arrival and coordinate any final details.
What if I can’t locate my chauffeur?
At Ariels Luxury Concierge Services, we prioritize punctuality and clear communication. However, if you're having trouble locating your chauffeur, please follow these steps:
Stay at your designated pickup location. Leaving the area may cause delays or missed connections.
Check your phone for updates. If you’ve opted in for text notifications, you should have received your chauffeur’s name and contact number. Keep your phone accessible. Your chauffeur has your contact information and may reach out to coordinate.
Contact us directly. For immediate assistance, call us at +1 (347) 432-8907. Our team is here to help you connect promptly.
We appreciate your patience and are committed to ensuring a smooth and timely experience.
Stay at your designated pickup location. Leaving the area may cause delays or missed connections.
Check your phone for updates. If you’ve opted in for text notifications, you should have received your chauffeur’s name and contact number. Keep your phone accessible. Your chauffeur has your contact information and may reach out to coordinate.
Contact us directly. For immediate assistance, call us at +1 (347) 432-8907. Our team is here to help you connect promptly.
We appreciate your patience and are committed to ensuring a smooth and timely experience.
I really liked my chauffeur. How do I request them again?
We’re thrilled to hear you had a great experience. If you'd like to request the same chauffeur for a future reservation, simply mention their name when booking or contact us directly. While we’ll do our best to accommodate your request, assignments are based on availability.
IS GRATUITY INCLUDED?
Yes, a standard chauffeur gratuity is included in your reservation unless otherwise specified. However, if you feel your chauffeur has provided exceptional service, additional gratuities are always appreciated at your discretion.